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Shipping & Returns


DESPATCH

We will try our best that your order is despatched within ONE working day of order paid by card or clearance of funds, subject to events that are beyond our reasonable control.

If the item you ordered is temporarily out-of-stock, we will try our best to ship within 5 working days, we will either part ship your order or contact you to advise of expected delivery times.

We use Royal Mail or specialist mailing or express couriers, depending on the service level required or requested.Delivery in the UK by these methods normally takes between 3-7 working days.

Please note that we do not accept any liability whatsoever for any delay in delivery caused by third parties.

DELIVERY

The method and address for delivery shall be specified in your order. Parcels may require a signature on delivery. Please ensure we have the full address including full postal code (PO Box addresses are not acceptable for delivery)

Goods MUST be inspected at the time of receiving. We will also provide you with sufficient details to enable you to:

exercise your right of cancellation; or

complaint

If any item arrives damaged or defective, please contact us in accordance with the Damaged Goods policy below and we will make arrangements for a replacement.

POST & PACKAGING

All UK Mainland.

RISK AND OWNERSHIP

Risk of damage or loss of the Goods shall pass to you on delivery or, if you fail to take delivery of the Goods, at the time when the Goods are delivered.

Title in the Goods shall pass to you upon delivery of the Goods and on our receipt of full payment. Legal ownership of the Goods will immediately revert to us if we refund any such payment to you or if the Goods are returned in accordance with any cancellation, refund, return or exchange policy as posted on this website.

CANCELLATION, RETURN, EXCHANGES (shop@integratedmed.co.uk)

You may cancel your order at any time within 7 days after the date of delivery for a full refund. Please return the Goods, unused and in their original packaging together with the return form supplied by us. Within 15 working days from the receipt of the Goods to Returns Department Datashire Ltd will offer a refund or a exchange. Please note that we are unable to offer refunds or exchanges on any opened or used product.

We will not accept any responsibility for loss or damage to Goods returned until they are received by us. Please note that we are not responsible for return postage other than for incorrectly supplied, defective or damaged Goods. Return postage for Goods returned for any other reason shall be solely at your cost.

Once we receive the Goods in their original condition, any payments made by you for your purchase will be refunded in full within 30 working days or where applicable, replacement Goods will be despatched to you as soon as possible with no further costs for you.

DAMAGED GOODS

You should inspect the Goods when you receive them for damage or defects. In the event that your order is incorrectly shipped or found damaged or defective, please contact us within 2 working days of the receipt of Goods. The Goods should be promptly sent back to us including the original invoice and packaging. We will then offer a full refund or replacement including postage.

DESCRIPTION OF GOODS

We take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. However, although we aim to keep the website as up to date as possible, we do not warrant that product descriptions, colours or other content available on the website are accurate, complete, reliable, current, or error-free. We try to include as much information as we feel necessary for you to make an informed choice. The colours on your screen and any product descriptions should be used as a guide only.